TeknoLite Official Store Terms & Conditions

01 Introduction & Acceptance of Terms

Welcome to TeknoLite Official Store. These Terms and Conditions ("Terms") govern your access to and use of our website, digital product catalogues, technical documentation, specification sheets, customer portal, and B2B project enquiry services.

By accessing, browsing, registering an account, downloading technical assets, or submitting a project or product enquiry through this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

02 B2B & Commercial Lighting Scope

TeknoLite Official Store designs, manufactures, and supplies professional architectural, commercial, retail, hospitality, industrial, and outdoor LED lighting luminaires. Our digital platform is primarily intended for architects, lighting designers, MEP consultants, interior designers, electrical contractors, corporate buyers, and authorized channel partners.

03 Product Specifications, Photometrics & Tolerances

While TeknoLite Official Store makes every effort to ensure the accuracy of technical data, product dimensions, cut-out sizes, photometric files (IES/LDT), and visual representations published on this website, continuous R&D and LED chip advancements may result in specification updates without prior notice.

• Manufacturing & Optical Tolerances: Luminous flux (lumens), system wattage, efficacy, and correlated color temperature (CCT) values are subject to standard industry testing tolerances of $\pm 7\%$ to $\pm 10\%$ at an ambient temperature of $25^\circ\text{C}$.
• Color Rendering & Binning: LEDs are binned within strict MacAdam Step (SDCM) parameters; however, minor chromaticity variations across separate production batches may occur.
• Installation Verification: Contractors and project teams must verify physical luminaire cut-out dimensions against actual supplied samples or approved submittal drawings prior to ceiling or site fabrication.
• Product Imagery: Product photographs and 3D renders are for illustrative purposes. Actual housing finishes, reflectors, and accessories may vary based on the selected SKU configuration.

04 Project Enquiries, Quotations & Order Acceptance

When you submit a product enquiry, wishlist RFQ, or bill of quantities (BOQ) through our website:

• Quotation Validity: Formal commercial quotations issued by our sales engineering team are valid for 30 calendar days from the date of issue unless stated otherwise on the quotation document.
• Custom & Made-to-Order Luminaires: Orders involving customized wattages, bespoke RAL powder-coat finishes, DALI/Casambi/Triac dimming drivers, emergency conversion kits, or non-standard beam angles cannot be cancelled or modified once production has commenced.
• Order Confirmation: An order is deemed binding only upon written acceptance of your Purchase Order by TeknoLite Official Store and receipt of the agreed advance payment.

05 Pricing, Taxes & Payment Terms

All prices communicated via official quotations or proposals are exclusive of Goods and Services Tax (GST), freight, transit insurance, octroi, or special site-handling charges unless explicitly specified in writing.

• Applicable GST and statutory levies shall be charged at the rates prevailing at the time of invoicing.
• Standard B2B payment milestones, credit terms (if approved), or advance mobilization terms shall be governed by the respective Proforma Invoice or Master Supply Agreement.
• TeknoLite Official Store reserves the right to withhold dispatch or suspend warranty support in the event of overdue invoices.

06 Manufacturing Lead Times, Shipping & Delivery

Estimated dispatch timelines depend on product series, order volume, and driver/customization requirements.

• Delivery Schedules: Dispatch dates are estimates communicated in good faith. TeknoLite Official Store shall not be liable for liquidated damages or consequential project delays caused by force majeure, supply-chain disruptions, customs clearance, or third-party logistics carriers.
• Inspection Upon Receipt: Buyers must inspect delivered consignments immediately upon arrival. Any visible transit damage or quantity shortage must be noted on the carrier's delivery receipt and reported in writing to TeknoLite Official Store within 48 hours of delivery.

07 Product Warranty & RMA Policy

TeknoLite Official Store luminaires and LED drivers are backed by our standard commercial warranty against manufacturing defects in materials and workmanship, subject to the following conditions:

• The warranty period is as specified in the project invoice or official product datasheet from the date of invoice.
• Luminaires must be installed by qualified licensed electricians strictly in accordance with TeknoLite Official Store installation manuals, specified IP ratings, and local electrical codes.
• Warranty coverage excludes damage resulting from voltage surges, improper wiring, unauthorized luminaire modification, incompatible dimmers, extreme thermal environments, or mechanical misuse.
• For approved warranty claims, TeknoLite Official Store will, at its sole discretion, repair or replace the defective component or luminaire (ex-works/factory basis, excluding site dismantling, scaffolding, or re-installation labor).

08 Intellectual Property & Technical Documentation

All content on this website—including luminaire industrial designs, product names, logos, photographs, CAD blocks, IES/LDT photometric files, specification sheets, catalogues, case studies, and software code—is the exclusive intellectual property of TeknoLite Official Store and is protected by applicable copyright, trademark, and design laws.

Architects, lighting consultants, and clients may download product datasheets and photometric files solely for legitimate project specification, lighting simulation (e.g., DIALux/Relux), and tender documentation involving TeknoLite Official Store products. Commercial reproduction, scraping, or unauthorized redistribution is strictly prohibited.

09 User Accounts & Portal Responsibilities

When you create a customer account to save project wishlists, track enquiries, or view order history, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You agree to notify us immediately of any unauthorized use or security breach.

10 Limitation of Liability

To the fullest extent permitted by applicable law, TeknoLite Official Store, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages (including loss of profits, project downtime, or loss of business data) arising out of or related to the use of this website or the supply of products. In all cases, TeknoLite Official Store's maximum aggregate liability in connection with any product claim shall not exceed the actual invoice value paid for the specific product giving rise to the claim.

11 Governing Law & Dispute Resolution

These Terms and any commercial transactions or enquiries arising through this platform shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or proceedings arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts and tribunals in Mumbai, India.

12 Contact Information

If you have any questions regarding these Terms & Conditions, technical specifications, or commercial agreements, please contact our team: